Privacy Policy —
fe888 Gaming Platform

1Introduction

fe888 ("we", "us", "our") operates the online gaming platform available at fe888.fun, including the website and the fe888 mobile application. This Privacy Policy explains how we collect, process, store and protect the personal data of users ("you", "your") who register and use the platform.

By creating an account on fe888 you confirm that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described here. This Privacy Policy forms part of the fe888 Terms and Conditions and should be read together with them.

We are committed to handling your personal information responsibly. The purpose of this document is to be transparent — we want you to know exactly what data we hold about you and why we hold it, not bury it in legal language that is hard to follow.

2Data We Collect

The data we collect from you falls into the following categories:

Registration & Identity Data

When you register an account with fe888, we collect the information you provide during sign-up, which typically includes:

• Full name
• Date of birth (used solely to verify that you are 18 or older)
• Email address
• Mobile phone number
• Preferred username

Identity Verification Data

For the purposes of confirming your identity and complying with anti-fraud requirements, we may request additional documentation at the point of withdrawal or at any other time we deem appropriate. This may include:

• A copy of your CNIC (Computerised National Identity Card)
• Proof of address (utility bill, bank statement)
• Proof of the payment method you are using (e.g. screenshot of registered JazzCash or Easypaisa wallet)

Transaction & Financial Data

Whenever you make a deposit or request a withdrawal on fe888, we record transaction data including the amount in PKR, the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer or other supported wallets), the date and time of the transaction and the transaction reference number. We do not store your full card numbers or mobile wallet PINs — payment processing for card transactions is handled by our payment processor and we receive only a tokenised reference.

Gaming Activity Data

We record your activity on the platform including games played, bets placed, amounts wagered, game outcomes, bonus usage and session durations. This data is used to operate your account correctly, calculate your balance, apply bonuses and detect any irregular or potentially harmful patterns of play.

Technical & Device Data

We automatically collect certain technical data when you access fe888, including your IP address, device type, browser type and version, operating system, screen resolution and the pages or sections of the platform you visit. If you use the fe888 app, we also collect the device model and mobile operating system version.

3How We Collect Your Data

We collect your personal data through the following channels:

• Directly from you — when you register, complete identity verification, contact support or update your account profile.
• Automatically — through cookies, server logs and analytics tools when you browse the fe888 website or use the app.
• From payment providers — when you make a deposit or withdrawal via JazzCash, Easypaisa, Raast or other supported payment channels, we receive confirmation data from those providers relevant to the transaction.
• From identity verification providers — if we use a third-party service to assist in verifying your CNIC or other documents, that provider may share the result of the verification check with us.

4How We Use Your Data

The personal data we collect is used for specific, legitimate purposes. The table below summarises the main uses:

We do not use your personal data for automated decision-making that produces significant legal effects without human review. If your account is flagged by our automated fraud or responsible gaming systems, a member of the fe888 team will review the case before any account action is taken.

5Payment Data & PKR Transactions

All financial transactions on fe888 are denominated in Pakistani Rupees (PKR). fe888 takes the security of your payment data seriously. Here is how we handle it:

• JazzCash & Easypaisa — When you use a mobile wallet to deposit or withdraw, we record only the masked wallet reference and transaction confirmation number. We never store your JazzCash or Easypaisa PIN or full account number.
• Raast & Bank Transfer — For bank-based transactions, we record the transaction reference, amount in PKR and the bank account name as it appears on the confirmation. We do not store your full bank account number beyond what is required to process the transaction.
• Cards — Card payments are processed via our payment processor using industry-standard encryption. fe888 receives only a tokenised card reference; your full card number is never stored on fe888 servers.

All payment data is transmitted over encrypted connections (TLS/SSL) and stored in secured environments with restricted access.

6Cookies & Tracking Technologies

fe888 uses cookies and similar tracking technologies on the website and in the app. Cookies are small data files stored on your device that help the platform function correctly and allow us to understand how users interact with the site.

Types of Cookies We Use

• Essential cookies — Required for core platform functionality such as keeping you logged in, remembering your language preference and maintaining session security. These cannot be disabled.
• Analytics cookies — Used to understand how players navigate the platform, which sections are visited most and where users encounter issues. This data is aggregated and anonymised.
• Functional cookies — Remember your settings and preferences (e.g. last game played, preferred lobby view) to give you a smoother experience each time you log in.
• Security cookies — Help us detect fraudulent sessions, identify unusual login patterns and protect your account from unauthorised access.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect core platform functionality and you may not be able to log in or complete transactions.

7Data Sharing & Third Parties

fe888 does not sell your personal data to third parties for marketing or advertising purposes. Full stop. Your data is shared only in the following specific, limited circumstances:

• Payment processors — We share the minimum necessary transaction data with our payment partners (such as the operators of JazzCash, Easypaisa and Raast infrastructure) to process your deposits and withdrawals in PKR.
• Identity verification providers — Where we use a third-party service to assist in verifying your CNIC or age, we share only the data required for that verification check.
• Game software providers — Our casino games, live dealer tables and other gaming content is provided by third-party software suppliers. These providers receive only the session and wager data needed to run the game correctly and calculate results. They do not receive your personal identity data.
• Fraud prevention and security services — We may use third-party security tools that receive anonymised or pseudonymised technical data (such as IP addresses or device fingerprints) to help identify fraudulent activity.
• Legal requirements — We may disclose personal data if required to do so by a valid legal obligation or in response to a legitimate request from a competent authority, to the extent required by applicable law.

8Data Security

fe888 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. These measures include:

• TLS/SSL encryption for all data transmitted between your device and fe888 servers
• Encrypted storage of sensitive data including identity verification documents
• Access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis
• Regular security assessments and monitoring of platform infrastructure
• Two-factor authentication options available for player accounts
• Automatic session timeouts after periods of inactivity

While we take data security seriously and apply robust protections, no system connected to the internet can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, we will take prompt steps to contain the breach and notify affected users in accordance with our obligations.

You also have an important role in keeping your account secure — please use a strong, unique password for your fe888 account and never share your login credentials with anyone.

9Data Retention

We retain your personal data for as long as your fe888 account is active and for a reasonable period after account closure. The specific retention periods depend on the type of data:

• Account and identity data — Retained for the duration of your account and for a period after closure as required for fraud prevention and dispute resolution purposes.
• Transaction records — Deposits, withdrawals and wagering history in PKR are retained for the period necessary to satisfy our record-keeping obligations and to resolve any payment disputes.
• Support communications — Chat logs and support ticket history are retained for a reasonable period to allow us to reference previous interactions when assisting you.
• Technical and device data — Log files and device data are retained for a shorter period and are used primarily for security monitoring and fraud detection.

When retention periods expire, data is securely deleted or anonymised. If you request account deletion, we will action that request and remove or anonymise your identifiable data, except where retention is required for legal or fraud-prevention purposes.

10Your Rights Over Your Data

As an fe888 user you have meaningful rights over your personal data. You can exercise any of these rights by contacting our support team via live chat on the platform:

11Children's Privacy

fe888 is strictly an adults-only platform. You must be at least 18 years of age to register and use any feature of the platform. fe888 does not knowingly collect personal data from anyone under the age of 18.

If we discover or have reason to believe that an account has been created by a person under 18, that account will be suspended immediately, no winnings will be paid out and any deposited funds will be returned to the originating payment method after investigation. If you believe a minor has registered on fe888, please contact our support team immediately.

12Third-Party Links

The fe888 platform does not contain links to external third-party websites. All links within the platform direct to other sections of fe888.fun. This Privacy Policy applies solely to the fe888 website and app. We are not responsible for the privacy practices of any external websites or services.

13Changes to This Privacy Policy

fe888 may update this Privacy Policy from time to time. When we make changes, the "Last Updated" date at the top of the page will be revised to reflect the most recent version. For significant changes we will also notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically so that you stay informed about how we are protecting your personal information. Continued use of the platform following an update constitutes your acceptance of the revised Policy. If you disagree with any changes, you may request account closure as described in our Terms and Conditions.

14Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights or want to report a privacy concern, please contact the fe888 support team via live chat on the platform. Our team is available 24/7 and will respond to data-related requests as promptly as possible.

You can also reach us at the email address displayed in the footer of this page. For general questions, our FAQ page covers many common account and privacy queries.